Privacy Policy - Whizstream

1. Introduction

At Whizstream.com, we are committed to protecting and respecting your privacy. We recognize the importance of safeguarding personal data and take our responsibilities seriously in ensuring that your personal information is handled in a secure, transparent, and compliant manner. This Privacy Policy outlines how we collect, process, store, and share your personal data, and it provides clarity on your rights under applicable data privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope and Data Controller Responsibility

This Privacy Policy applies to all users and visitors of Whizstream.com, as well as individuals who communicate with us or use our services. Whizstream.com is the data controller of the personal information collected through our website or otherwise in accordance with this Privacy Policy. As the data controller, we determine the purposes and means of processing your personal data in line with legal obligations and best practices.

3. Categories of Data We Process

We collect and process various categories of personal data to deliver, improve, and personalize our services, including but not limited to:

A. Usage Data
– Information about how you interact with our website, including browser type and version, IP address, time zone setting, browser plug-in types, time spent on pages, pages visited, and navigation patterns.

B. Account Data
– Information provided when creating an account on Whizstream.com, including your name, email address, phone number, mailing address, and login credentials.

C. Profile Data
– Information related to your preferences, order history, job function, or behavior on the platform such as settings and interactions with our services.

D. Communication Data
– Records of your correspondence with us, including support inquiries, customer service chats, and other submitted communications through our contact forms or via [email protected].

E. Technical Data
– Information collected from your devices such as operating system, hardware identifiers, device type, browser configurations, and mobile network data.

F. Transaction Data
– Details related to purchases, subscriptions, order processing, delivery addresses, billing details, and payment authentication records (processed securely via third-party gateways).

G. Preference Data
– Marketing communication choices, language preferences, and interests provided through profile settings or interactions with marketing campaigns.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

– Your Consent: Where you have provided affirmative, informed, and unambiguous consent for specific data uses (e.g., marketing newsletters).
– Contractual Necessity: When processing is required to fulfil contractual obligations, such as providing services you request and managing your account.
– Legal Obligation: Where processing is necessary for us to comply with applicable laws and regulations.
– Legitimate Interests: When processing is required to pursue our legitimate business interests in a way that does not override your fundamental rights and freedoms, such as improving website functionality, fraud prevention, or optimizing user experience.

5. Your Rights

As a data subject, you have the following rights under GDPR, CCPA, and other relevant privacy frameworks:

– Right of Access: You may request access to your personal data held by us.
– Right to Rectification: You are entitled to request corrections of inaccurate or incomplete data.
– Right to Erasure: Under certain conditions, you can ask us to delete your data.
– Right to Restrict Processing: You may request a temporary or permanent halt on data processing in specific circumstances.
– Right to Data Portability: You have the right to receive your data in a structured, machine-readable format and to have it transferred to another controller upon request.

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable legal timelines.

6. Security Measures

We employ advanced technical and organizational safeguards to protect your data including, but not limited to:

– End-to-end encryption of sensitive data during transmission and storage.
– Access control measures to restrict and monitor internal data access.
– Regular security audits, system monitoring, and vulnerability assessments.
– Extensive staff data protection training and strict internal data handling protocols.
– Secure backup systems to prevent data loss and ensure recovery capabilities.

7. International Data Transfers

Where your personal data is transferred outside of the European Economic Area or other jurisdictions with differing data protection laws, we implement appropriate safeguards, including standard contractual clauses approved by the European Commission and other recognized transfer mechanisms. We ensure that recipients maintain adequate levels of protection, consistent with international privacy standards and local requirements.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legal, contractual, and statutory obligations:

– Communication and Account Data: Retained for as long as your account remains active or as required to resolve issues and comply with records regulations.
– Usage and Technical Data: Stored for 12 to 24 months for analysis and security purposes.
– Transactional Data: Held for 7 years to comply with tax and financial reporting obligations.
– Marketing Preferences: Maintained until you withdraw your consent or request deletion.

Upon expiration of these timeframes, data is securely deleted or anonymized.

9. Cookie Policy

Whizstream.com uses cookies and similar tracking technologies to enhance your experience:

– Essential Cookies: Necessary for website functionality and security.
– Functional Cookies: Enable improved website personalization and preferences.
– Analytics Cookies: Collect aggregated data for statistical and performance analysis (e.g., Google Analytics).
– Performance Cookies: Help us improve site speed and load balancing by tracking system performance.

These cookies do not collect information that directly identifies you unless it is voluntarily provided.

10. Managing Cookies and Compliance

You may manage cookie preferences directly in your browser settings or via our cookie banner upon visiting Whizstream.com for the first time. Consent mechanisms comply with GDPR requirements, granting users affirmative choice and transparent disclosures. Under CCPA, California residents have the right to opt out of the sale or sharing of their personal information through dedicated opt-out features where applicable.

You can disable cookies at any time; however, doing so may impact website functionality and your experience.

11. Children’s Data Protection

Whizstream.com does not knowingly collect or solicit personal information from children under 13 years of age. If we become aware that a child under the age of 13 has provided us with personal data without verifiable parental consent, we will delete such information immediately. Parents or guardians with concerns can contact us directly at [email protected].

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements, technology, or our services. All changes will be posted on Whizstream.com, and where relevant, we will notify users through appropriate messaging via email or account alerts. We encourage you to review this policy periodically to remain informed.

13. Contact Us

If you have questions about this Privacy Policy, how we process your information, or wish to exercise your rights, you may contact us at:

Email: [email protected]
Website: https://whizstream.com

We are committed to maintaining your trust by protecting your personal data in line with global privacy standards. Please reach out if you have any privacy-related concerns or need further clarification.