Privacy Policy
1. Introduction
Whizstream is committed to safeguarding the privacy and personal data of its website visitors, users, and customers. At Whizstream, accessible at whizstream.com, we value transparency and integrity in the way we process, store, and utilize personal information. As a data controller, we adhere to high standards of data protection as required under applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize your right to privacy and take all necessary steps to ensure that your data is handled lawfully, fairly, and transparently.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to personal data collected through our website, products, services, and communication channels. Whizstream is the data controller for the purposes of applicable data protection laws as it determines the purposes and means of processing personal data on whizstream.com. This Policy is intended to inform users about how we collect, use, disclose, and protect personal data, and what rights you have in relation to your data.
3. Categories of Data Processed
The personal data we collect falls into the following categories:
– Usage Data: We automatically collect data relating to your access and use of whizstream.com, such as IP address, browser type, operating system, pages visited, session duration, and referring URLs.
– Account Data: When you create an account, you may provide your name, billing and shipping address, email address, contact number, and other identifying information.
– Profile Data: Information including purchase history, account preferences, product interests, and behavioral data on how you use our services may be retained to tailor your experience.
– Communication Data: When you contact our support team or correspond with us, we collect the content of your communications, including emails, messages, support tickets, and records of such interactions.
– Technical Data: We collect device identifiers, configuration settings, browser plug-ins, time zone, language preferences, and other technical details necessary for system compatibility and optimization.
– Transaction Data: This includes details related to orders, payment confirmations, shipping and delivery records, and invoicing information.
– Preference Data: Marketing and communications preferences, including opt-in/opt-out records for newsletters, promotions, and product recommendations.
4. Legal Bases for Processing
We process personal data based on several lawful grounds under GDPR:
– Consent: When you provide clear consent for us to process your data for specific purposes, such as marketing communications;
– Contractual Necessity: When processing is necessary for the performance of a contract (e.g., fulfilling an order);
– Legitimate Interest: Our interest in improving the functionality of whizstream.com, protecting against fraud, and facilitating service usage while ensuring minimal privacy impact;
– Legal Obligation: Where we are required by law or regulation to retain or disclose certain information.
5. Your Rights
Individuals based in the EU and under CCPA are entitled to the following data subject rights, subject to legal limitations:
– Right of Access: You may request details about the personal data we hold about you;
– Right to Rectification: You may correct inaccurate or incomplete data;
– Right to Erasure: You have the right to request deletion of your data, subject to conditions;
– Right to Restrict Processing: You may request that we limit the way we use your data;
– Right to Data Portability: You may request a copy of your data in a structured format to transmit to another provider;
– Right to Object (GDPR): You may object to the processing of your personal data under certain legitimate interest grounds or marketing purposes;
– Right Not to Be Subject to Automated Decision Making: We do not use your data for profiling without meaningful human intervention;
– Right to Opt-Out of Sale of Personal Data (CCPA): Whizstream does not sell personal data. If this changes, we will update this policy accordingly.
You may exercise these rights by contacting us at [email protected].
6. Security Measures
We implement a combination of technical, administrative, and physical safeguards to protect the confidentiality, integrity, and availability of your personal data, including:
– End-to-end encryption of sensitive information in transit and at rest;
– Access controls and role-based permissions;
– Secure data storage and backups;
– Regular staff training and awareness programs;
– Monitoring for unauthorized data access or disclosure.
7. International Data Transfers
Where necessary, personal data may be transferred to and stored in territories outside your jurisdiction, including regions that may not provide the same level of data protection. In such cases, we utilize appropriate legal safeguards, including Standard Contractual Clauses approved by the European Commission and other mechanisms as required by GDPR and CCPA to ensure the protection of your data.
8. Data Retention
We retain personal data only as long as it is necessary to fulfill the purposes outlined in this policy, subject to legal or contractual requirements. Retention periods vary depending on the data category:
– Usage Data: Retained for up to 18 months;
– Account and Profile Data: Retained as long as the account remains active and for 6 years thereafter for legal compliance;
– Communication and Transaction Data: Retained for 7 years post-interaction;
– Technical and Preference Data: Retained for 2 years or until consent is withdrawn.
Upon expiry of the retention timeframe, data will be securely deleted or anonymized.
9. Cookie Policy
Whizstream.com uses cookies and similar technologies for functionality, performance, analysis, and personalization. Cookies used include:
– Essential Cookies: Necessary for website operation, account login, and essential services;
– Functional Cookies: Enable personalization features like remembering preferences;
– Analytics Cookies: Help us understand user behavior through aggregated anonymous data;
– Performance Cookies: Improve system performance and failover tracking.
You may decline non-essential cookies, though this may affect parts of the site’s functionality.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we request explicit user consent for placing non-essential cookies. A cookie banner appears upon first visit, allowing users to accept or customize their cookie choices. Consent can be managed at any time through browser settings or our on-site cookie preference panel. California residents may opt-out of cookie-based tracking mechanisms indicative of personal data sales, although Whizstream does not sell such data.
11. Special Protections for Children
Whizstream.com is not intended for use by children under the age of 13. We do not knowingly collect, solicit, or process personal data from individuals under 13 without verified parental or guardian consent. If we become aware that a child under 13 has submitted personal data, we will take prompt steps to delete such information.
12. Policy Updates & User Notification
This Privacy Policy is subject to periodic review and may be updated to reflect changes in our practices, technologies, or legal requirements. Users are encouraged to review this page regularly for the latest information. Where material changes occur, we will notify you via prominent site notices or direct communication through the contact methods provided in your account.
13. Contact
For any inquiries, concerns, or to exercise your data protection rights, you may contact:
Whizstream
Email: [email protected]
Website: whizstream.com
We are dedicated to full compliance with applicable data protection laws and welcome any questions or feedback related to your privacy rights and this policy.
